Return to Help Index
|Shipping and Returns|
|What is your shipping process?|
Let's use an example of a 48" diameter medallion and the crate that its ships in:
IMPORTANT! All our customers are well advised to inspect the crate and its contents before signing the bill of lading for the trucking company. The signature releases the trucking company from any damage claim.
|How do I return an item?|
|If you are not completely satisfied with an item you purchased, you may return it for a credit or refund (if eligible). You may return your purchase by mail with prior authorization. Please mail the original invoice and the item(s) you wish to return to:
Please note that you are responsible for all shipping and handling costs for returned items.
If you have any further questions or need assistance, please contact us at 877-464-6529.
**NOTE: If the medallion is damaged, it must be noted on the bill of lading in order to have any claim against the shipping company. It is critical that whoever receives this crate makes sure that they open the crate and inspect the medallion for damage before signing any transportation documents. You should accept the damaged medallion. We will make arrangements to have it returned. However, once the receiver signs the bill of lading without comments noting damage, the shipping company is completely released from any liability for damage to the contents.
*Additional shipping charges may apply. Please contact us at 877-GO-INLAY with complex orders.
Back to top