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Shipping and Returns
What is your shipping process?
Let's use an example of a 48" diameter medallion and the crate that its ships in:

shipping process 1
1. We start with a pallet for a base- this allows the piece to be handled with a pallet jack (shown), or a forklift, throughout its journey.

2. A vertical wall is constructed of 2" x 4" lumber and 3/8" plywood to hold the medallion.
shipping process 2
3. The crate is lined with Styrofoam (to cushion the piece in transit) and held in place with support bars to ensure that the piece stays vertical.
4. We use a nail gun to seal one side of the crate. The other side is put together with screws- this is the side for the customer to open. The best tool for the job is a screw gun- a Philips head screw driver will also work.

IMPORTANT! All our customers are well advised to inspect the crate and its contents before signing the bill of lading for the trucking company. The signature releases the trucking company from any damage claim.

How do I return an item?
  If you are not completely satisfied with an item you purchased, you may return it for a credit or refund (if eligible). You may return your purchase by mail with prior authorization. Please mail the original invoice and the item(s) you wish to return to:

c/o Inlay Product World, Inc.
321 Union Avenue
Swarthmore, PA 19081

Please note that you are responsible for all shipping and handling costs for returned items.

  • The items must be returned in new condition.
  • Broken strips will not be refunded unless return is authorized by one of our sales agents.
  • If your Medallion is damaged upon receipt, contact us immediately for return instruction. [**see note below]
  • For non-damaged in-stock medallions, returns are subject to a 20% re-stocking charge.
  • Custom Medallions are not returnable.
  • Inlay Strips and Marquetry are subject to a 15% re-stocking charge

If you have any further questions or need assistance, please contact us at 877-464-6529.

Thank you!

**NOTE: If the medallion is damaged, it must be noted on the bill of lading in order to have any claim against the shipping company. It is critical that whoever receives this crate makes sure that they open the crate and inspect the medallion for damage before signing any transportation documents. You should accept the damaged medallion. We will make arrangements to have it returned. However, once the receiver signs the bill of lading without comments noting damage, the shipping company is completely released from any liability for damage to the contents.

*Additional shipping charges may apply. Please contact us at 877-GO-INLAY with complex orders.