How do I return an item?
Customer satisfaction is our prime motive.

If you are not completely satisfied with an item you purchased, you may return it for a credit or refund (if eligible). You may return your purchase by mail with prior authorization. Please mail the original invoice and the item(s) you wish to return to:

c/o Inlay Product World, Inc.
321 Union Avenue
Swarthmore, PA 19081

Please note that you are responsible for all shipping and handling costs for returned items.

  • The items must be returned in new condition.
  • Broken strips will not be refunded unless return is authorized by one of our sales agents.
  • If your Medallion is damaged upon receipt, contact us immediately for return instruction. [**see note below]
  • For non-damaged in-stock medallions, returns are subject to a 20% re-stocking charge.
  • Custom Medallions are not returnable.
  • Inlay Strips and Marquetry are subject to a 15% re-stocking charge

If you have any further questions or need assistance, please contact us at 877-464-6529.

Thank you!

**NOTE: If the medallion is damaged, it must be noted on the bill of lading in order to have any claim against the shipping company. It is critical that whoever receives this crate makes sure that they open the crate and inspect the medallion for damage before signing any transportation documents. You should accept the damaged medallion. We will make arrangements to have it returned. However, once the receiver signs the bill of lading without comments noting damage, the shipping company is completely released from any liability for damage to the contents.

*Additional shipping charges may apply. Please contact us at 877-GO-INLAY with complex orders.